Privacy Policy
Last Updated: November 2025
Effective for: Konfigear SP & Konfiwear (together "we," "us," or "our")
Website: https://konfigear.com
1. Introduction
Konfigear provides 3D configuration and CPQ software solutions for businesses and brands worldwide.
This Privacy Policy explains how we collect, use, store, and protect personal data from our users, clients, and website visitors.
We are committed to complying with the General Data Protection Regulation (EU 2016/679 – "GDPR"), the Spanish Data Protection and Digital Rights Law (LOPDGDD), and where applicable, the Moroccan CNDP data protection regulations.
2. Data We Collect
We collect personal data that you voluntarily provide through our forms, such as:
- Name and Last Name
- Company Name and Platform
- Email Address
- Telephone Number
- Area of Interest or Product Preference
We collect this data through:
- Contact forms
- "Request a Demo" forms
- Zoho CRM forms
- Brevo newsletter subscription
- Account registration or communication with our team
We may also collect technical and analytical data automatically through cookies (see Section 8).
3. Purpose and Use of Data
Your data is used solely for legitimate business and communication purposes, including:
- Creating or managing your account
- Sending marketing or informational emails (only with your consent)
- Scheduling demos or responding to contact requests
- Providing customer support or project updates
- Improving our platform, user experience, and communication effectiveness
- Managing leads and client relations through Zoho CRM and Brevo
4. Legal Basis for Processing
Our processing of your data is based on one or more of the following legal grounds:
- Consent: You have given us explicit consent for specific processing (e.g., subscribing to newsletters or filling a demo form).
- Contract Performance: When data is necessary for providing our services or fulfilling an agreement.
- Legitimate Interest: For managing business relationships, marketing to existing clients, or improving services.
- Legal Obligation: When we are required to keep certain records for tax, accounting, or compliance reasons.
We comply with GDPR, AEPD, and CNDP requirements for international transfers and processing of personal data from both EU and non-EU residents.
5. Data Storage and Third-Party Processors
Your personal data is securely stored and processed in the following environments:
| Provider | Purpose | Location |
|---|---|---|
| Zoho CRM | Lead management and customer communication | EU servers |
| Brevo (formerly Sendinblue) | Email campaigns and newsletters | EU (France) |
| Supabase | Application database and authentication | EU data centers |
| Konfigear Cloud Servers | Internal hosting, analytics, and SaaS platform | EU-based (AWS/Netlify infrastructure) |
We ensure that all third-party providers implement appropriate technical and organizational measures to protect your data in accordance with GDPR standards.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose it was collected for — typically:
- Client and account data: retained while the account is active or for 3 years after last contact.
- Newsletter and marketing data: retained until you unsubscribe or request deletion.
- Analytics and cookie data: retained for up to 24 months, depending on your browser settings.
When data is no longer required, it is securely deleted or anonymized.
7. User Rights
You have the following rights under GDPR and related laws:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure ("Right to be Forgotten"): Request deletion of your data.
- Restriction: Limit how your data is processed.
- Portability: Request transfer of your data to another provider.
- Objection: Opt-out of direct marketing or automated decision-making.
To exercise any of these rights, please contact us at:
📩 privacy [alt] konfigear.com
We may ask for verification to protect your account and privacy.
8. Cookies and Analytics
Our website uses cookies and Google Analytics to understand user behavior and improve performance. Cookies are small text files stored on your device that track session data and website interactions.
You can manage or disable cookies through your browser settings. For more details, visit Google's Privacy Policy.
9. Data Security
We use encryption, access control, and monitoring tools to safeguard your data against loss, misuse, or unauthorized access. All our data transmissions are secured using HTTPS and TLS protocols.
Despite these measures, no digital system is entirely secure; users share data at their own risk.
10. International Data Transfers
If data is transferred outside the European Economic Area (EEA), we ensure it is protected under GDPR-compliant mechanisms such as Standard Contractual Clauses (SCCs) or equivalent safeguards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new "Last Updated" date. Your continued use of our services constitutes acceptance of these changes.
12. Contact Information
For any inquiries, data requests, or privacy concerns:
Konfigear SP
📍 Asturias, Spain
📧 contact [alt] konfigear.com